Privacy & Confidentiality Policy
1. Who We Are
Solutions Reference Business Services is a Saudi company providing business, administrative, and government consulting services to individuals and establishments in Saudi Arabia. We are committed to protecting the privacy of those we deal with in accordance with the Saudi Personal Data Protection Law and its implementing regulations.
2. Data We Collect
a. Data you provide directly: full name, national ID or commercial register number, email and phone number, city and place of residence or activity, requested service details and attached documents, and any comments or inquiries you send us. b. Technical data: IP address, browser type, operating system, website interaction logs, and cookies.
3. Purpose of Data Collection
Fulfilling your requests and services, communicating about your transactions, improving the website experience, identity verification when required, statistical analysis to improve our services, and communicating about new offers or packages (with the option to unsubscribe at any time).
4. Legal Basis for Processing
Your explicit consent, a contractual relationship with you, compliance with a legal requirement, a legitimate interest of the company or a third party, and protection against fraud or misuse.
5. Data Sharing
We may share your data with relevant government authorities, approved service partners, and entities involved in the electronic integration needed to complete the service — always with full commitment to security and confidentiality, and never selling your data to any third party for marketing purposes.
6. Your Rights
The right to know how your data is used, the right to access your data, the right to request correction, the right to request deletion, the right to object to certain processing, and the right to restrict or transfer your data.
7. Cookies
We use cookies to improve site performance. You can control cookie settings from your browser, noting that disabling them may affect some site features.
8. Data Storage & Retention
We retain your data for as long as necessary to provide the service or as required by applicable regulations, after which it is securely deleted or anonymized.
9. Information Security
Encryption, restricted access with defined permissions, regular system monitoring, and regular data backups. That said, 100% protection online cannot be guaranteed, and we recommend users keep their login details confidential.
10. Policy Updates
We reserve the right to amend this policy in line with regulatory or service updates, and any update will be published on this page. For privacy inquiries: info@solutionref.sa